Global Service Readiness Manager

vysokoškolské I. stupňa
vysokoškolské II. stupňa

Anglický jazyk - Pokročilý (C1)

Do you aspire to be a part of one of the Global Leaders in the IT world? We are currently looking for a Global Service Readiness Manager / Project Manager within Warranty & Registrations Team. This role includes, apart from daily operations, also defining the scope of the project (E.g. MSD migration), developing a plan, understanding project risks and assigning team members to specific tasks.

Your Responsibilities will be:
Understanding WW Service Registration program and Registration support, making sure that the Lenovo systems are updated with correct warranty entitlements and the upgrade/extension products are registered against related units.
Monitoring and follow up on technical issues: PEW, i-Base, SAP, MSD, Web based portals.
Handling Warranty entitlement issues and raising tickets with the IT team
E-ticketing systems set up for the registration teams and IT communication on a worldwide level (Microsoft Dynamics)
Project management

Requirements:
3+ years in project management, ideally in Services
Solid organizational skills including attention to detail and multi-tasking skills
Solid technical background, with understanding in MSD development
Excel – Macro, Power BI


You will report to EMEA Services Manager and cooperate with our WW IT & registrations teams.

Base gross monthly salary starts from 2.450 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also variable part (a bonus) in value of 12% of your annual earnings.

What Lenovo can offer you:

3 sick days per year
Additional vacation days
100% sick leave compensation up to 2 months per year
A broad selection of soft and hard skills trainings and individual mentoring
1:1 contribution to the Third Pillar Pension System
Home office flexibility upon team agreement

You will report to SSG (Solutions & Services Group) organization structure.

SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.