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Service Operations Coordinator
Axians Slovakia s.r.o.
Place of work
Nitra
Nitra
Contract type
full-time, trade licence
full-time, trade licence
Start date
01.02.2019
01.02.2019
Wage (gross)
2.500 EUR brutto (when the requirements are met)
2.500 EUR brutto (when the requirements are met)
Information about the position
Job description, responsibilities and duties
Co-ordinate and Manage IT Service Operational activities under Plant IT Operations, primarily covering Incident, Problem and Change Management tasks that includes driving conclusive RCAs, Corrective Actions and permanent fix by cross functional teams. Department is Jaguar Land Rover, Nitra.
Key responsibilities:
Key Skills/Knowledge:
• Good understanding of Plant IT Systems & Integrations
• Good understanding of ITIL V3.0 methodology
• Good knowledge in using BMC Remedy
• Good knowledge in generating reports and data visualization / representation techniques
• Techno-Functional / Cross Tower experience from Automotive domain
• Good understanding of Automotive Manufacturing business processes and Workflows
• Fair understanding of Automotive IT landscapes (Plant Networks, Datacentres, Database, Plant Floor Application, Track side Equipments etc, ERP & Warehouse apps)
Key responsibilities:
- Coordination with Tower Teams for Incident Analysis, Remedy updates, Incident Ageing tracking etc. to ensure adherence to set process and quality.
- Analysis of recurring incidents and coordinate with cross tower teams to create proactive problem records and execute corrective actions.
- Participate in Lean daily team meetings.
- Prepare daily reports, capture & track analysis details and provide status update to customer.
- Drive Root Cause Analysis and Track actions.
- Participate in Major Incidents to bring in right focus by tower teams for service restoration.
Key Skills/Knowledge:
• Good understanding of Plant IT Systems & Integrations
• Good understanding of ITIL V3.0 methodology
• Good knowledge in using BMC Remedy
• Good knowledge in generating reports and data visualization / representation techniques
• Techno-Functional / Cross Tower experience from Automotive domain
• Good understanding of Automotive Manufacturing business processes and Workflows
• Fair understanding of Automotive IT landscapes (Plant Networks, Datacentres, Database, Plant Floor Application, Track side Equipments etc, ERP & Warehouse apps)
Employee perks, benefits
In accordance with company policy on employee benefits
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Educational Specialization
Technical, Management
Language skills
English - Advanced (C1) and Slovak - Advanced (C1)
Driving licence
B
Number of years of experience
3
Personality requirements and skills
Technical Skills (preferred)
• Understanding of MES, OPC Servers
• Understanding of PLC, SCADA Systems, Manufacturing End point and IT touch points
• Basic RDBMS Skills (Mainly SQL Server-Writing SQL queries, stored procedures etc.)
• Microsoft .NET – VB.Net,C#.Net
• Microsoft Excel - VBA, Writing Macros
Other Skills:
• Manufacturing & Automotive Industry Knowledge
• Ability to work with multi-disciplined team to delivery expected outcome.
Experience required:
• Experience working in a dynamic & highly demanding Environment, preferable in a Mfg. IT Service Delivery / Support Organization
• Knowledge in handling cross functional, cross tower teams
Person specification:
• Good verbal & written communication (English)
• Team skills (Cross Functional & Cross Cultural)
• Good Interpersonal skills
• Pro-active and self-driven
• Understanding of MES, OPC Servers
• Understanding of PLC, SCADA Systems, Manufacturing End point and IT touch points
• Basic RDBMS Skills (Mainly SQL Server-Writing SQL queries, stored procedures etc.)
• Microsoft .NET – VB.Net,C#.Net
• Microsoft Excel - VBA, Writing Macros
Other Skills:
• Manufacturing & Automotive Industry Knowledge
• Ability to work with multi-disciplined team to delivery expected outcome.
Experience required:
• Experience working in a dynamic & highly demanding Environment, preferable in a Mfg. IT Service Delivery / Support Organization
• Knowledge in handling cross functional, cross tower teams
Person specification:
• Good verbal & written communication (English)
• Team skills (Cross Functional & Cross Cultural)
• Good Interpersonal skills
• Pro-active and self-driven
Advertiser
Brief description of the company
Your satisfaction as employee is one of our top aspirations. We are people-to-people organization where we believe that only competent, professional and motivated employees could build long lasting relationship with customers, bringing them value driven by technology.
Interesting, flexible and efficient concept of local Business Units is combining qualities which hardly goes together - strength of international corporation and family-like organization, where most of decisions are made bottom to top. Axians company, as ICT division of Vinci Energies, is present in 35 countries, having 13k employees, with 100+ professionals in Slovakia.
Interesting, flexible and efficient concept of local Business Units is combining qualities which hardly goes together - strength of international corporation and family-like organization, where most of decisions are made bottom to top. Axians company, as ICT division of Vinci Energies, is present in 35 countries, having 13k employees, with 100+ professionals in Slovakia.
Number of employees
100-149 employees
Contact
ID: 3581691
Dátum zverejnenia: 18.1.2019
2019-01-18
lokalita: District Nitra Pozícia: IT Project Manager, Office Manager, Process Engineer, Project Manager Spoločnosť: Axians Slovakia s.r.o.
Základná zložka mzdy (brutto) a ďalšie odmeny: 2.500 EUR brutto (when the requirements are met)