KYC Client Outreach Analyst

Our company is growing rapidly and for our growing expertise hub we are searching for experienced candidates for the position of KYC Client Outreach Analyst. As a gatekeeper to the financial system, we have a responsibility to protect our customers, society, and the entire financial system by keeping ING safe, secure, and compliant. This is our top priority, and it is part of who we are: integrity is at the heart of our Orange Code, ING’s values, and behaviors.

As KYC Client Outreach Analyst, you are responsible for supporting Know Your Customer (KYC) execution in accordance with the Bank's compliance policies and procedures. Your role plays an important part as liaison between all stakeholders involved in the delivery of the KYC processes, including Front Office, Compliance, and operational teams across our organization.

You are also responsible for engaging daily exchanges with stakeholders, to ensure a smooth communication flow. You oversee the collection and the accuracy of the documentation, allowing the completion of the CDD reviews in a timely manner. Data quality is handled through duly collecting and storing all documents requested from clients in our library in accordance with the new KYC Policy and all FATCA, CRS and ESR guidelines.

Your key duties and responsibilities will be:

• Liaise with different stakeholders on a daily basis (Clients, Front Office Team, ING HUB Slovakia teams, KYC OPS, Compliance, Tax Officer …)
• Communicate and explain the KYC requirements to stakeholders and clients so they can understand what and why do we need them.
• Collect, review, and ensure completeness of the provided documents on time.
• Store the documentation and data in our internal tool, in line with regulatory and internal bank requirements (including FATCA, CRS, ESR, MiFID ...)
• Support and guide Front Office colleagues on KYC initiatives of the Bank and general KYC / AML requirements
• Control, monitor and report KYC progress for the Wholesale Banking activity (Local & ING HUB)

What do we expect from you:

• Excellent communication and client service skills (Attentiveness and Proactiveness)
• A relevant work experience on senior level (min. 2 years) in Client Service function or KYC/ AML knowledge (FEC, FATCA, CRS, ESR, Tax etc.)
• Highly analytical person with strong organizational skills and excellent attention to details
• Ability to deliver under pressure with a high standard and short deadlines.
• Ability to multitask and manage different number of priorities.
• Ability to work in an international environment.
• Strong work ethic combined with a structured and disciplined approach, resulting in ‘getting things done’.
• Flexibility and adaptability, to work in a fast-changing environment.