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Technical Trainer and Hotline Support
Kia Sales Slovakia s. r. o.
Place of work
Einsteinova 19, Bratislava region, Bratislava
Einsteinova 19, Bratislava region, Bratislava
Contract type
full-time
full-time
Start date
15.06.2017
15.06.2017
Information about the position
Job description, responsibilities and duties
Technical Trainer and Hotline Support provides guidance to Dealer Network – Technicians in regards of any technical issues, questions raised and overall complex cases. He/she encourages dealers to provide high quality service to customers by quality information provided. Moreover, he/she is responsible for technical trainings and workshops, environmental legislation agenda and administration of company’s technical library. The daily job is to help and provide technical support.
Duties and Responsibilities:
- Technical hotline support - provide on-site assistance to the technicians for complex cases, receive and treat technical issues from the network through Kia Hotline
- Responsible for solving technical issues on daily basis - provide remote assistance to technicians, emphasize on available information sources and diagnose steps for self-solving in the future
- Continuously guide dealers towards higher quality service and diagnose - provide go-ahead references to dealers for certain repairs, in correspondence with warranty or policies
- Customer complaints raised by phone, mail or CRM - follow up on the cases and provide guidance until the customer issue is fixed
- Quality issue reporting - consultation of technical difficulties with suppliers/KMS factory
- Special service tools administration and ordering – communication with supplier, ordering, invoicing diagnosis tools and special testers
- Technical trainings - continuously guide dealers towards higher quality service and diagnose
- Technical workshops - provide technical advice to service advisors for appropriate response to customer inquiries
- Homologation agenda, communication with Ministry - Administration of approvals and all relevant EC documents (WVTA approval, registration licences, CoC...)
- Environmental legislation agenda
- Administration of company’s technical library - review Owner’s Manuals in order to optimize content and layout
- Translation and coordination of technical bulletin application and other technical documents
- Substitution of Warranty Technician during his absence (PWA & Claim Judgment, system maintenance, etc)
- Other tasks based on Manager’s request
Duties and Responsibilities:
- Technical hotline support - provide on-site assistance to the technicians for complex cases, receive and treat technical issues from the network through Kia Hotline
- Responsible for solving technical issues on daily basis - provide remote assistance to technicians, emphasize on available information sources and diagnose steps for self-solving in the future
- Continuously guide dealers towards higher quality service and diagnose - provide go-ahead references to dealers for certain repairs, in correspondence with warranty or policies
- Customer complaints raised by phone, mail or CRM - follow up on the cases and provide guidance until the customer issue is fixed
- Quality issue reporting - consultation of technical difficulties with suppliers/KMS factory
- Special service tools administration and ordering – communication with supplier, ordering, invoicing diagnosis tools and special testers
- Technical trainings - continuously guide dealers towards higher quality service and diagnose
- Technical workshops - provide technical advice to service advisors for appropriate response to customer inquiries
- Homologation agenda, communication with Ministry - Administration of approvals and all relevant EC documents (WVTA approval, registration licences, CoC...)
- Environmental legislation agenda
- Administration of company’s technical library - review Owner’s Manuals in order to optimize content and layout
- Translation and coordination of technical bulletin application and other technical documents
- Substitution of Warranty Technician during his absence (PWA & Claim Judgment, system maintenance, etc)
- Other tasks based on Manager’s request
Employee perks, benefits
- Company Car
- Team of Young Professionals
- Subsidized meal tickets
- Teambuildings activities
- Monthly Support for your sport activities
- Individual language courses
- Team of Young Professionals
- Subsidized meal tickets
- Teambuildings activities
- Monthly Support for your sport activities
- Individual language courses
Information about the selection process
Interested?
Please send us your CV in English. We are grateful to all candidates that are interested in working for our company. Kia Motors Sales Slovakia reserves the right to contact only candidates that are fulfilling our requirements. In case you are going to be rejected, we will keep your CV in our database for possible contact in the future. Thank you.
Please send us your CV in English. We are grateful to all candidates that are interested in working for our company. Kia Motors Sales Slovakia reserves the right to contact only candidates that are fulfilling our requirements. In case you are going to be rejected, we will keep your CV in our database for possible contact in the future. Thank you.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Educational Specialization
Technical
Language skills
English - Advanced (C1)
Other knowledge
Microsoft Excel - Advanced
Microsoft PowerPoint - Advanced
SAP - Basic
Microsoft PowerPoint - Advanced
SAP - Basic
Driving licence
B
Number of years of experience
5
Personality requirements and skills
- Very good knowledge of English (spoken and written)
- Experience with similar position
- Very good computer literacy and office equipment
- Strong personality that follows high standards in communication with clients
- Good time management, organizational skills, responsible and punctual personality
- Experience with similar position
- Very good computer literacy and office equipment
- Strong personality that follows high standards in communication with clients
- Good time management, organizational skills, responsible and punctual personality
Advertiser
Brief description of the company
Kia is a global mobility brand with a vision to create sustainable mobility solutions for consumers, communities, and societies around the world. Founded in 1944, Kia has been building motorcycles, cars and trucks for more than 75 years.
Kia is now spearheading the popularization of electrified and battery electric vehicles, developing a growing range of mobility services while encouraging millions of people to explore the best ways of getting around. Our brand slogan – ‘Movement that inspires’ – reflects our commitment to inspire consumers through our products and services.
With our state-of-the-art European Factory near Zilina, the future is brighter than ever for Kia. We are not just a car manufacturer. We are people who create the time and the space that inspires you through the most innovative mobility experiences.
Join our team based in Bratislava to be part of this success story!
Kia is now spearheading the popularization of electrified and battery electric vehicles, developing a growing range of mobility services while encouraging millions of people to explore the best ways of getting around. Our brand slogan – ‘Movement that inspires’ – reflects our commitment to inspire consumers through our products and services.
With our state-of-the-art European Factory near Zilina, the future is brighter than ever for Kia. We are not just a car manufacturer. We are people who create the time and the space that inspires you through the most innovative mobility experiences.
Join our team based in Bratislava to be part of this success story!
Number of employees
25-49 employees
ID: 3061704
Dátum zverejnenia: 15.5.2017
2017-05-15
lokalita: Einsteinova 19, Bratislava region, Bratislava Pozícia: Call Operator, Diagnostic Technician, Helpdesk Operator, Quality Inspector, Technologist Spoločnosť: Kia Sales Slovakia s. r. o.