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Guest Experience Specialist - Receptionist 4* AC Hotel by Marriott Bratislava
Legendhotels Slovakia, s.r.o.
Place of work
Vysoká 2A, Bratislava
Vysoká 2A, Bratislava
Contract type
full-time, part-time, agreement-based (Temporary jobs)
full-time, part-time, agreement-based (Temporary jobs)
Start date
asap
asap
Wage (gross)
1 150 - 1 500 EUR/monthsalary consists of individual components: basic salary + monthly performance bonus + statutory surcharges
1 150 - 1 500 EUR/monthsalary consists of individual components: basic salary + monthly performance bonus + statutory surcharges
Information about the position
Job description, responsibilities and duties
We are looking for a hospitality enthusiast with a track of experience in hotels - preferably international brands, work at reception and knowledge of the reservation system Opera who would like to join our family team and willing to grow professionally and develop with high standards of the biggest international hotel chain.
Your basic tasks would mainly include:
• Provide excellent first impression to our guests and have a natural passion for delivering exceptional service.
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information
• Welcome guests upon their arrival and assign rooms
• Supply guests with directions and information regarding property and local areas of interest
• Answer, record, and process all guest calls, messages, requests, questions, or concerns
• Liaise with our housekeeping department
• Run daily reports, identify any special requests, and check reports for accuracy
• Complete designated cashier and closing reports in the computer system
• Undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area
Your basic tasks would mainly include:
• Provide excellent first impression to our guests and have a natural passion for delivering exceptional service.
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information
• Welcome guests upon their arrival and assign rooms
• Supply guests with directions and information regarding property and local areas of interest
• Answer, record, and process all guest calls, messages, requests, questions, or concerns
• Liaise with our housekeeping department
• Run daily reports, identify any special requests, and check reports for accuracy
• Complete designated cashier and closing reports in the computer system
• Undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area
Employee perks, benefits
You will be offered a great portion of
• on and off the job trainings
• variety of discounts in sister hotels of the largest global hotel chain
• international environment
• free staff meals
• free drinks (tea, coffee...)
• flexible schedules
• salary on time and conditions as per labour code
• employee refferal bonus
• Multisport card (contribution)
• on and off the job trainings
• variety of discounts in sister hotels of the largest global hotel chain
• international environment
• free staff meals
• free drinks (tea, coffee...)
• flexible schedules
• salary on time and conditions as per labour code
• employee refferal bonus
• Multisport card (contribution)
Information about the selection process
In case you found yourself in our profile and would like to become part of the success of our team, please just send us your CV.
Thank you for your interest and application. As CVs review process can take time, we would like to kindly ask you for patience and understanding we will only contact selected candidates.
Thank you for your interest and application. As CVs review process can take time, we would like to kindly ask you for patience and understanding we will only contact selected candidates.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Advanced (C1) and Slovak - Upper intermediate (B2)
Other knowledge
Microsoft Office - Skillful
Customer service - Advanced
Microsoft Outlook - Skillful
Multitasking - Skillful
Active listening - Advanced
Communication skills - Advanced
Customer service - Advanced
Microsoft Outlook - Skillful
Multitasking - Skillful
Active listening - Advanced
Communication skills - Advanced
Number of years of experience
1
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
Guest Experience Specialist provide warm, friendly service with a genuine smile and pleasant attitude. The ideal candidate will be detail-oriented with strong communication skills and has an inner creativity and love for art, design, and culture. Candidate must be able to read and speak English, previous cash handling experience is preferred. Be able to work day and night shifts in turns.
Advertiser
Brief description of the company
Legendhotels Slovakia, s.r.o. is the operator of one of the most stylish business hotels in Bratislava that opened under brand AC by Marriott in mid-January 2021. Our hotel is located in the very heart of the city, just a few steps from key sightseeings Bratislava's Old Town has to offer to its visitors.
AC by Marriott brand brings a completely new experience - a perfect balance of inspiring details that our guests want and the level of service they need. We have thought about every detail of our guests' stay so we could offer comfort, elegance, and a perfect experience. We are continuously putting all our efforts into improving all details and experiences that matter to our guests.
If you want to become part of our team that aspires to offer the best service to our guests, and where we will help you to grow and utilize your skills and experiences, just reach out to let us know.
AC by Marriott brand brings a completely new experience - a perfect balance of inspiring details that our guests want and the level of service they need. We have thought about every detail of our guests' stay so we could offer comfort, elegance, and a perfect experience. We are continuously putting all our efforts into improving all details and experiences that matter to our guests.
If you want to become part of our team that aspires to offer the best service to our guests, and where we will help you to grow and utilize your skills and experiences, just reach out to let us know.
Number of employees
50-99 employees
ID: 4760829
Dátum zverejnenia: 11.4.2024
2024-04-11
lokalita: Bratislava Pozícia: Accommodation Manager, Administrative Worker, Official, Office Manager, Receptionist Spoločnosť: Legendhotels Slovakia, s.r.o.
Základná zložka mzdy (brutto): 1 150 EUR/month