Customer Service Representative English & German
Place of work
The Mill, Mlynské nivy, Bratislava
The Mill, Mlynské nivy, Bratislava
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
From 1 600 EUR/monthOur final offer to you will be set up fairly, considering your skills and experience. On the top of that you can look forward to wide range of benefits.
From 1 600 EUR/monthOur final offer to you will be set up fairly, considering your skills and experience. On the top of that you can look forward to wide range of benefits.
Information about the position
Job description, responsibilities and duties
Are you looking for a position where you can actively use German and English language? Perhaps you already have some experience in the field of Customer Service? Do you understand customers' needs and feel like you are the one to help them?
Majority of your answers were "yes"? Then read further because this is a job opportunity made for you!
Main duties and responsibilities
•Transaction data handling with defined SLA and quality standards
•Communication with customers in written and via phone with defined SLA (response time) and quality standards
•Keeping records of customer´s interaction and contacts
•Researching required information using internal systems and resources
•Communication and coordination with CS Team members, internal departments, and GB offices
Principal accountabilities
Maintaining the work shift hours:
Earliest shift start 7:30, Latest shift end 20:00 (8.5 hours in between working hours, lunch time included)
Majority of your answers were "yes"? Then read further because this is a job opportunity made for you!
Main duties and responsibilities
•Transaction data handling with defined SLA and quality standards
•Communication with customers in written and via phone with defined SLA (response time) and quality standards
•Keeping records of customer´s interaction and contacts
•Researching required information using internal systems and resources
•Communication and coordination with CS Team members, internal departments, and GB offices
Principal accountabilities
Maintaining the work shift hours:
Earliest shift start 7:30, Latest shift end 20:00 (8.5 hours in between working hours, lunch time included)
Employee perks, benefits
- Work in a stable international company
- Multisport card allowance (fitness, wellness, massage)
- Regular contribution to the Cafeteria Benefit system (50€ per month)
- 3 extra vacation days
- Meal allowance (5,85€/day)
- Contribution to the third pillar
- Employer pays 100% of the first 5 days of incapacity for work
- Rewards for referral program from 300eur
- Daily refreshments in the company (fruit, breakfast and other snacks)
- 2 Sick days per year
- Friendly and informal atmosphere
- Opportunity for personal and career growth
- Multisport card allowance (fitness, wellness, massage)
- Regular contribution to the Cafeteria Benefit system (50€ per month)
- 3 extra vacation days
- Meal allowance (5,85€/day)
- Contribution to the third pillar
- Employer pays 100% of the first 5 days of incapacity for work
- Rewards for referral program from 300eur
- Daily refreshments in the company (fruit, breakfast and other snacks)
- 2 Sick days per year
- Friendly and informal atmosphere
- Opportunity for personal and career growth
Information about the selection process
Because of capacity limitations, our outreach will be limited to candidates who are considered suitable.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Advanced (C1) and German - Advanced (C1)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
• Fluent knowledge of German & English (verbal and written)
• Strong communication skills - pleasant style
• Customer Service orientation
• Computer literacy, knowledge of MS Office
Nice to have:
• International experience
• Experience in Customer Service or similar
• third language is an advantage
• Strong communication skills - pleasant style
• Customer Service orientation
• Computer literacy, knowledge of MS Office
Nice to have:
• International experience
• Experience in Customer Service or similar
• third language is an advantage
Advertiser
Brief description of the company
Global Blue is the expert on international traveller shopping and spending. Today, the strength of our organisation and global presence enables us to provide over 63 000 travellers with Tax Free Shopping services every single day and we quickly became the global leader in Tax Free Shopping, facilitating the process for both merchants and shoppers.
https://www.globalblue.com/corporate/about-us/who-we-are
https://www.globalblue.com/corporate/about-us/who-we-are
Number of employees
100-149 employees
Contact
ID: 4826734
Dátum zverejnenia: 10.5.2024
2024-05-10
lokalita: Bratislava Pozícia: Call Operator, Customer Support Specialist, Helpdesk Operator Spoločnosť: Global Blue Slovakia s. r. o.
Základná zložka mzdy (brutto): 1 600 EUR/month